Patient Intake, insurance verification, scheduling, patient support, onboarding, and streamlining previous processes that were handled manually, into online processes.
Customer Service Management
Management of help desk and billing, technical support for clients, and assist with most aspects of enrollment (building campaigns, customer support, enrollment, onboarding, etc.). I also track and report metrics including financial, churn rate, etc.
Transcription, graphics, and some limited research for commercial appraisals.
Help Desk Manager
Managed calendar and inbox. Research and record keeping. Miscellaneous tasks associated with management of a multi-family portfolio.
Managed help desk and created a manual for processing tickets, account updates, payments, etc.
Admin & Research Assistant
Various research projects, primarily surrounding franchise requirements for new owners/investors. I also developed a comprehensive guide to social media platforms for new business owners.