freelancer
Email Verified Mehsham-ahmed
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Member since October 7, 2020

Customer support / Virtual Assistant

Hello,

I have worked for many companies as customer support and sales agent. I do have experience in handling customer queries through phone calls, emails, and chats. I have worked for eCommerce stores and have a knowledge of product uploading and troubleshooting.

I am a good team player and have qualities which customer support agent should need to have. Within my experience in the field of customer support, I have adopted three qualities which are really necessary to have in customer support agent:
1)- How to be patience with the customer.
2)- Have good listing power.
3)-Have good communication skills to explain to the customer about the resolution of his/her issue.

The software that currently I am using for support are:
Zendesk, Five9, Bigcommerce, Shopify, Zoho, Crisp, Olark, Vonage

I have a good typing speed of 45WPM and able to work under high pressure and with a large number of incoming calls and chats.

Besides this, I am a good musician too 🙂

Thank you for visiting my profile

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